Archive for the 'Uncategorized' Category
Thanks to Tweetcloud.com, here is a wordcloud of the stuff I tweet about:
The Macosphere seems to have assumed for some time that Apple has a tablet device of some sort up its sleeve, perhaps in the form of a big iPod Touch that one could use as a web tablet at home (a bit like a CrunchPad). Or at least some kind of Netbook response.
I’ve been thinking [...]
I’ve been working with the PR agency that prompted me to write about “PR Truthiness” and the results were quite interesting.
Another member of the team there was very precise in explaining what a spokesperson could and could not comment on. They’d never done so before, or certainly not with the same depth.
In one way it’s [...]
In product design laboratories around the world, are designers trying to make computing products more complex and more costly to operate?
Of course not.
Yet yesterday, and just about every other day this year, I’ve had vendors tell me their products are now money-savers and therefore essential for businesses impacted by the global financial crisis. As if [...]
Superheroes have been such a dominant cinematic theme in the last decade that it’s cathartic to think how little we really know about what it might be like to be one exercise the choices that come with being a superhero, or be a citizen who has to live with one those choices.
We’ve seen a lot [...]
I’ve started to pay more attention to the blogosphere this year, as some of the companies I track are very active bloggers.
Not only active, it turns out, but also rather aggressive. These companies’ bloggers really go at each other and I have felt compelled to write about the animus they display towards each other because, [...]
I have one personal new year resolution and a few changes I will make to my work this year.
The personal resolution is giving up toast for breakfast. I smother way too much butter on my toast and will be healthier for the change.
On the professional front I intend to spend a lot more time on [...]
It’s been a bad year for what lots of folks are now calling “heritage media,” aka broadcast radio and television, plus newspapers and magazines. Audiences are down and the information-gathering apparatus that once was so useful to compile fat sheaths of classified advertising no longer represent competitive advantage, or even particularly rare infrastructure, in the [...]
Four interesting perspectives on media today. One came from Laurel Papworth, via The Australian’s Mark Day and
I read Phil Gomes’ post about this OpEd from the SMH’s Paul Sheehan today with considerable interest.
The Mark Day piece describes how most news requires little effort for publishers to produce, but is of little value to readers. Day [...]
Twitter / ssharwood- ssharwood: Why is my left hamstring tight?
- ssharwood: @yogi_in_sydney I liked it, yes, but was not swept away. It has comex themes of wild things as competing emotions
- ssharwood: @ddkitten fine interpretation and a beautiful production, but a bit dark and slow for young kids.
- ssharwood: So much for my "Smith for North" theory. Meh
- ssharwood: @m0nty no but it should be
- TechTarget ANZ
- Predictions 2010: Web apps to thrive in single-site browsers
- Best practices for e-discovery
- Six tips for smooth SAP upgrades
- Predictions 2010: The future of Linux
- How to create an IT service catalog
- IT security and risk lessons from the Great Recession
- Users say licensing costs slow virtualization adoption
- Integrated IT management increases virtualization's ROI
- Case Study: Mainframe application modernization
- How to plan a Windows XP to Windows 7 upgrade
- What I’m listening to
- The Breeders – Cannonball
- Clap Your Hands Say Yeah – The Skin of My Yellow Country Teeth
- Clap Your Hands Say Yeah – Let the Cool Goddess Rust Away
- Clap Your Hands Say Yeah – Over and Over Again (Lost and Found)
- The Go-Betweens – I'm All Right
- Pixies – Here Comes Your Man
- Pixies – I Bleed
- Pixies – Wave of Mutilation
- Pixies – Tame
- Pixies – Debaser
- Smart Call Podcast
- Smart Call #74 – 2009 in reviewIn this Smart Call, Dr. Catriona Wallace from callcentres.net helps us to look back at 2009. We look at Senator Steven Fielding and the extended Do Not Call Register proposal. Also on the show: What CEOs think of call centres today Investment and technology trends for 2009 and 2010 How social media is impacting customer service The demise of Nortel and [...] […]
- Smart Call #72 – Electrifying customer serviceSorry for the corny title for this show, but what else can one call a program in which our two interviewees come from Energex and Energy Australia? From Energex, we have Dayle Grant, the company’s Contact Centre Group Manager. Dayle joins us to explain how the company gets ready for summer, when tropical storms, extreme heat [...]
- Smart Call # 70 – Travel and analytics advance agentsOn this show, we have a look at two unusually advanced ways to improve agent performance. The first comes in our main presentation, which comes from Paul Cahill, General Manager Customer Service at Internet Service Provider iiNet, which operates contact centres in Australia, New Zealand and South Africa. Paul explains how iiNet works to build a consistent [. […]
- Smart Call #74 – 2009 in review
-
Recent Comments
Steven Noble on Post 32,2009: A tail of two… Bill Bennett on Post 31, 2009: Oh no! I’… Dawn Chng on Post 29,2009. Dialog. Jonathan on Post 30, 2009: My HackiPo… Jonathan on Post 28, 2009: I do not hate…
