Archive for the 'The future of journalism' Category
I had a conversation yesterday with a colleague and, as often happens these days, the topic turned to getting more traffic for web sites.
One of my colleague’s foremost requests was for me to stop using British English in my writing, and to stop applying it to stories we source from our content partners.
The reason? “Virtualization” [...]
I’m very glad that Media Watch had a go at coverage driven by vendor-created research this week, because I have reached the decision not to use them any more.
For ages I have been uncomfortable with the way surveys are used to generate coverage, largely because the methodologies used are far from transparent and the [...]
I think everyone now agrees that while newspapers in their current form are in strife, nobody wants quality journalism to disappear.
But no-one knows how to fund it.
I’ve got three ideas and in this post I want to deal with two.
1. Industries should fund journalism directly
I cover a couple of obscure industries that have little dedicated [...]
I’ve written several times before that I try not to attend real-world press events. They are nearly always overly-long and contain too much marketing-speak, so are not often particularly good uses of my time.
I’ve been thinking about why, and I think there are some hints in the decline of newspapers.
The thing about newspapers is that [...]
Miranda Devine today tries to build on the argument she advanced last week that environmentalists’ opposition to controlled fires made the Victorian bushfires worse than might otherwise have been the case.
If you really must, check out her piece here.
What I find most interesting is not her argument, but the SMH’s opacity in terms of helping [...]
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- Smart Call Podcast
- Smart Call # 70 - Travel and analytics advance agentsOn this show, we have a look at two unusually advanced ways to improve agent performance. The first comes in our main presentation, which comes from Paul Cahill, General Manager Customer Service at Internet Service Provider iiNet, which operates contact centres in Australia, New Zealand and South Africa. Paul explains how iiNet works to build a consistent [. […]
- Smart Call #69 - Who’s the boss?In this episode of Smart Call, we ask: Who’s the Boss? And we do so in two ways. First up, we have Dr. Catriona Wallace of callcentres.net sharing the results of her firm’s annual Australasian Benchmarking Report with us. Catriona finds that call centre bosses have some happier challenges at the moment, because fewer workers are leaving [...]
- Smart Call #68 – The geek show!This episode of Smart Call gets geeky as we talk to two IT strategists. But don’t worry that we are going to go all dry and technical on you! Instead, we have a fascinating presentation from Genesys’ G-Force about the future of customer service, from Bill Peer, a Vice President for Enterprise Architecture at the InterContinental [...]
- Smart Call # 70 - Travel and analytics advance agents
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