Archive for the 'Small business' Category
I’ve been thinking lately about the interface between PR and customer service, in the context of an event in which I was forced to play the “I’m a journalist” card.
Let me explain.
I try to run my micro-business like any other, despite the fact that journalists tend to be offered free support for the products they [...]
A few years ago I ran the editorial side of a magazine’s awards program.
Most of the entries were scrappy affairs.
A few were very professional productions, submitted in posh folders. Some even had PR companies listed as the source for any additional information.
As the awards process unfolded, I became aware that some of the companies with [...]
I’ve been very fortunate to visit Vietnam twice in the last eighteen months and on our first visit we zeroed in on a chain of restaurants called Pho 24.
Pho basically chicken noodle soup and is the Vietnamese national dish. On the street in Vietnam you can buy a bowl for about 30 cents, but in [...]
Check this out and tell me what you think.
I’ve discovered a more recent set of statistics on small businesses in Australia
You’ll find the ABS document here.
Long story short, there are now:
1,156,326 businesses that do not employ anyone
807,581 businesses that do employ someone
Of the businesses that do employ someone
721,569 employ fewer than 20 people, the ABS definition of a small business
227,373 of those small [...]
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- ssharwood: [plug] Second security flaw strikes Windows 7 :: SearchSecurity.com.au http://ow.ly/CTxZ
- ssharwood: @lelak now I get it.
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- TechTarget ANZ
- Could a containerized, Microsoft-style, data center work for you?
- The state of COBOL
- How to consolidate applications
- BAM vs. BPO vs. BPM vs. BPA vs. BPMS
- Sesame Street's 10 lessons for the IT department
- Energy Australia dumps Notes for contact centre knowledge base
- Eight free IT outsourcing templates
- Five ways to boost business intelligence
- Three ways Lean processes can improve your BPM effort
- The pain of SOHO IT
- What I’m listening to
- Rufus Wainwright – Between My Legs
- Rufus Wainwright – Nobody's Off The Hook
- Rufus Wainwright – Tiergarten
- Rufus Wainwright – Going To A Town
- Rufus Wainwright – Do I Disappoint You
- Rufus Wainwright – Old Whore's Diet
- Rufus Wainwright – Crumb by Crumb
- Rufus Wainwright – Waiting For A Dream
- Rufus Wainwright – Memphis Skyline
- Rufus Wainwright – Gay Messiah
- Smart Call Podcast
- Smart Call # 70 – Travel and analytics advance agentsOn this show, we have a look at two unusually advanced ways to improve agent performance. The first comes in our main presentation, which comes from Paul Cahill, General Manager Customer Service at Internet Service Provider iiNet, which operates contact centres in Australia, New Zealand and South Africa. Paul explains how iiNet works to build a consistent [. […]
- Smart Call #69 – Who’s the boss?In this episode of Smart Call, we ask: Who’s the Boss? And we do so in two ways. First up, we have Dr. Catriona Wallace of callcentres.net sharing the results of her firm’s annual Australasian Benchmarking Report with us. Catriona finds that call centre bosses have some happier challenges at the moment, because fewer workers are leaving [...]
- Smart Call #68 – The geek show!This episode of Smart Call gets geeky as we talk to two IT strategists. But don’t worry that we are going to go all dry and technical on you! Instead, we have a fascinating presentation from Genesys’ G-Force about the future of customer service, from Bill Peer, a Vice President for Enterprise Architecture at the InterContinental [...]
- Smart Call # 70 – Travel and analytics advance agents
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