Archive for the 'Places I've been' Category
With the Olympics over, Australia is experiencing a paroxysm of disappointment that we did not win as many medals as last time, a situation somehow considered a failure in light of two things:
The “fact” that Australia is “good at sport”
The amount of money we spend on sport
Many are arguing that if we could increase the [...]
I’ve been very fortunate to visit Vietnam twice in the last eighteen months and on our first visit we zeroed in on a chain of restaurants called Pho 24.
Pho basically chicken noodle soup and is the Vietnamese national dish. On the street in Vietnam you can buy a bowl for about 30 cents, but in [...]
Every so often the universe does you a favor. Mine came three days ago when, sitting on the very pleasant Old Dunsborough Beach 200 km or so south of Perth, I saw a sailboat going by.
That may sound unremarkable. And the point is it should be, given the amount of wind we experienced during two [...]
Twitter / ssharwood- ssharwood: [plug] 20 free virtualization tools :: SearchNetworking.com.au http://ow.ly/CTzi
- ssharwood: [plug] Second security flaw strikes Windows 7 :: SearchSecurity.com.au http://ow.ly/CTxZ
- ssharwood: @lelak now I get it.
- ssharwood: @lelak that's a poor Dare substitute :-(
- ssharwood: @lelak How many sugars? (I bet 36)
- TechTarget ANZ
- Could a containerized, Microsoft-style, data center work for you?
- The state of COBOL
- How to consolidate applications
- BAM vs. BPO vs. BPM vs. BPA vs. BPMS
- Sesame Street's 10 lessons for the IT department
- Energy Australia dumps Notes for contact centre knowledge base
- Eight free IT outsourcing templates
- Five ways to boost business intelligence
- Three ways Lean processes can improve your BPM effort
- The pain of SOHO IT
- What I’m listening to
- Rufus Wainwright – Between My Legs
- Rufus Wainwright – Nobody's Off The Hook
- Rufus Wainwright – Tiergarten
- Rufus Wainwright – Going To A Town
- Rufus Wainwright – Do I Disappoint You
- Rufus Wainwright – Old Whore's Diet
- Rufus Wainwright – Crumb by Crumb
- Rufus Wainwright – Waiting For A Dream
- Rufus Wainwright – Memphis Skyline
- Rufus Wainwright – Gay Messiah
- Smart Call Podcast
- Smart Call # 70 – Travel and analytics advance agentsOn this show, we have a look at two unusually advanced ways to improve agent performance. The first comes in our main presentation, which comes from Paul Cahill, General Manager Customer Service at Internet Service Provider iiNet, which operates contact centres in Australia, New Zealand and South Africa. Paul explains how iiNet works to build a consistent [. […]
- Smart Call #69 – Who’s the boss?In this episode of Smart Call, we ask: Who’s the Boss? And we do so in two ways. First up, we have Dr. Catriona Wallace of callcentres.net sharing the results of her firm’s annual Australasian Benchmarking Report with us. Catriona finds that call centre bosses have some happier challenges at the moment, because fewer workers are leaving [...]
- Smart Call #68 – The geek show!This episode of Smart Call gets geeky as we talk to two IT strategists. But don’t worry that we are going to go all dry and technical on you! Instead, we have a fascinating presentation from Genesys’ G-Force about the future of customer service, from Bill Peer, a Vice President for Enterprise Architecture at the InterContinental [...]
- Smart Call # 70 – Travel and analytics advance agents
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