Archive for November, 2009
Thanks to Tweetcloud.com, here is a wordcloud of the stuff I tweet about:
This is a sequel to my last post, because once I finally got a hold of the folks who issued the press release, I found there was almost no actual news in it.
The release in question detailed two items, namely some new software and a new professional services practice.
The former was straightforward, but anodyne. It’s [...]
I’m experiencing one of the more regular PR-induced frustrations today, namely an organisation emitting a press release without having spokespeople ready to explain it.
Here’s what happened.
A release arrived in my inbox and piqued my interest.
I contacted the in-house PR person listed as a contact and sent her an email … then received an “out of [...]
Okay … so I just got a press release from a company proclaiming that its product has been given a “Gold” award in an independent test.
This is utterly “meh” to begin with.
But then I look up the tests in question and found that this release is actually gold-plated bullshit.
Here’s why.
Firstly, NINE products were given a [...]
Twitter / ssharwood- ssharwood: @stokely they's still gots onlah two dah-menshuns down there?
- ssharwood: Planning to see #avatar with @piersg
- ssharwood: @Entregreeneur cool! Just show up. Could be a small bunch next week-lots of Xmas absentees, Inc. Me
- ssharwood: media center borked. so much for cricket and work at the same time. Win 7 rebuild now a must
- ssharwood: ride report 3: bike handbook says 5 year warranty on all Bontrager parts. new seat post here I come!
- TechTarget ANZ
- How to create an IT service catalog
- IT security and risk lessons from the Great Recession
- Users say licensing costs slow virtualization adoption
- Integrated IT management increases virtualization's ROI
- Case Study: Mainframe application modernization
- How to plan a Windows XP to Windows 7 upgrade
- Gartner ranks data integration vendors
- Cisco UCS: What does it offer your virtualized data centre?
- Gartner outlines four scenarios for Sun/Oracle
- AUSTAR CIO explains the benefits of unified comms in the call center
- What I’m listening to
- The Breeders – Cannonball
- Clap Your Hands Say Yeah – The Skin of My Yellow Country Teeth
- Clap Your Hands Say Yeah – Let the Cool Goddess Rust Away
- Clap Your Hands Say Yeah – Over and Over Again (Lost and Found)
- The Go-Betweens – I'm All Right
- Pixies – Here Comes Your Man
- Pixies – I Bleed
- Pixies – Wave of Mutilation
- Pixies – Tame
- Pixies – Debaser
- Smart Call Podcast
- Smart Call #72 – Electrifying customer serviceSorry for the corny title for this show, but what else can one call a program in which our two interviewees come from Energex and Energy Australia? From Energex, we have Dayle Grant, the company’s Contact Centre Group Manager. Dayle joins us to explain how the company gets ready for summer, when tropical storms, extreme heat [...]
- Smart Call # 70 – Travel and analytics advance agentsOn this show, we have a look at two unusually advanced ways to improve agent performance. The first comes in our main presentation, which comes from Paul Cahill, General Manager Customer Service at Internet Service Provider iiNet, which operates contact centres in Australia, New Zealand and South Africa. Paul explains how iiNet works to build a consistent [. […]
- Smart Call #69 – Who’s the boss?In this episode of Smart Call, we ask: Who’s the Boss? And we do so in two ways. First up, we have Dr. Catriona Wallace of callcentres.net sharing the results of her firm’s annual Australasian Benchmarking Report with us. Catriona finds that call centre bosses have some happier challenges at the moment, because fewer workers are leaving [...]
- Smart Call #72 – Electrifying customer service
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