Archive for April, 2009
Maybe I am dense, but while writing a story this morning it hit me – I can now get instant reactions on almost any topic or issue via. Twitter. A quick search, a few cut and pastes and …. bang! … the voice of the people, fresh from the Net can adorn any story.
I slipped [...]
The Macosphere seems to have assumed for some time that Apple has a tablet device of some sort up its sleeve, perhaps in the form of a big iPod Touch that one could use as a web tablet at home (a bit like a CrunchPad). Or at least some kind of Netbook response.
I’ve been thinking [...]
I’ve been working with the PR agency that prompted me to write about “PR Truthiness” and the results were quite interesting.
Another member of the team there was very precise in explaining what a spokesperson could and could not comment on. They’d never done so before, or certainly not with the same depth.
In one way it’s [...]
I’m getting a fair few Direct Messages and @messages from Twitter friends – and folks like PRs.
They’re using it as an alternative to conventional messaging tools like e-mail.
Is it a good idea?
Perhaps, because Tweets are:
Short! (mercifully so compared to many emails)
Intimate, thanks to Twitter’s rules it is very hard to spam someone
Deniable – Email is [...]
In product design laboratories around the world, are designers trying to make computing products more complex and more costly to operate?
Of course not.
Yet yesterday, and just about every other day this year, I’ve had vendors tell me their products are now money-savers and therefore essential for businesses impacted by the global financial crisis. As if [...]
Twitter / ssharwood- ssharwood: Mr 7 launched his curatorial career today with "sculptures by the bed"
- ssharwood: @ScottRhodie bother! Hope u get well
- ssharwood: Enjoying an extraordinary anniversary dinner with @elissabaxter at Neil perry's spice temple, which is full of utter win. 11 years good too!
- ssharwood: Safari is a pice of shit, doohdah, doohdah. I'd like to get rid of it, oh doohdah day
- ssharwood: I just saw a man wearing the number two headband. Should I attack?
- TechTarget ANZ
- Three ways Lean processes can improve your BPM effort
- The pain of SOHO IT
- Twelve free project management templates
- CIO: Don't attempt BPM system without mapping process flows
- Seven jobs to launch your business process management strategy
- Six mistakes that make SOA implementations fail
- Adopting agile development methodology is a stretch, but the exercise pays off
- Chapter download: Find new value in your IT
- How to pick a server virtualization vendor
- Microsoft promises easy upgrade when SharePoint 2010 beta lands late this year
- What I’m listening to
- Smart Call Podcast
- Smart Call # 70 - Travel and analytics advance agentsOn this show, we have a look at two unusually advanced ways to improve agent performance. The first comes in our main presentation, which comes from Paul Cahill, General Manager Customer Service at Internet Service Provider iiNet, which operates contact centres in Australia, New Zealand and South Africa. Paul explains how iiNet works to build a consistent [. […]
- Smart Call #69 - Who’s the boss?In this episode of Smart Call, we ask: Who’s the Boss? And we do so in two ways. First up, we have Dr. Catriona Wallace of callcentres.net sharing the results of her firm’s annual Australasian Benchmarking Report with us. Catriona finds that call centre bosses have some happier challenges at the moment, because fewer workers are leaving [...]
- Smart Call #68 – The geek show!This episode of Smart Call gets geeky as we talk to two IT strategists. But don’t worry that we are going to go all dry and technical on you! Instead, we have a fascinating presentation from Genesys’ G-Force about the future of customer service, from Bill Peer, a Vice President for Enterprise Architecture at the InterContinental [...]
- Smart Call # 70 - Travel and analytics advance agents
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