Archive for February, 2009
Superheroes have been such a dominant cinematic theme in the last decade that it’s cathartic to think how little we really know about what it might be like to be one exercise the choices that come with being a superhero, or be a citizen who has to live with one those choices.
We’ve seen a lot [...]
Miranda Devine today tries to build on the argument she advanced last week that environmentalists’ opposition to controlled fires made the Victorian bushfires worse than might otherwise have been the case.
If you really must, check out her piece here.
What I find most interesting is not her argument, but the SMH’s opacity in terms of helping [...]
I’ve started to pay more attention to the blogosphere this year, as some of the companies I track are very active bloggers.
Not only active, it turns out, but also rather aggressive. These companies’ bloggers really go at each other and I have felt compelled to write about the animus they display towards each other because, [...]
I was writing a document yesterday and found myself thinking about which phrases it contained that I would one day use to find it using Google desktop search.
In the past, I imagine I would have thought about the name or been more careful with the folders I saved the file into.
Now my whole thought process [...]
I have one personal new year resolution and a few changes I will make to my work this year.
The personal resolution is giving up toast for breakfast. I smother way too much butter on my toast and will be healthier for the change.
On the professional front I intend to spend a lot more time on [...]
The big trend of my year so far has been the daily ritual of checking out my new Twitter followers. They’re coming thicker and faster than ever.
And about half of the new ones are in PR, as that industry seems to have decided that Twitter is important to their work.
Now I have no problem with [...]
Twitter / ssharwood- ssharwood: Mr 7 launched his curatorial career today with "sculptures by the bed"
- ssharwood: @ScottRhodie bother! Hope u get well
- ssharwood: Enjoying an extraordinary anniversary dinner with @elissabaxter at Neil perry's spice temple, which is full of utter win. 11 years good too!
- ssharwood: Safari is a pice of shit, doohdah, doohdah. I'd like to get rid of it, oh doohdah day
- ssharwood: I just saw a man wearing the number two headband. Should I attack?
- TechTarget ANZ
- Three ways Lean processes can improve your BPM effort
- The pain of SOHO IT
- Twelve free project management templates
- CIO: Don't attempt BPM system without mapping process flows
- Seven jobs to launch your business process management strategy
- Six mistakes that make SOA implementations fail
- Adopting agile development methodology is a stretch, but the exercise pays off
- Chapter download: Find new value in your IT
- How to pick a server virtualization vendor
- Microsoft promises easy upgrade when SharePoint 2010 beta lands late this year
- What I’m listening to
- Smart Call Podcast
- Smart Call # 70 - Travel and analytics advance agentsOn this show, we have a look at two unusually advanced ways to improve agent performance. The first comes in our main presentation, which comes from Paul Cahill, General Manager Customer Service at Internet Service Provider iiNet, which operates contact centres in Australia, New Zealand and South Africa. Paul explains how iiNet works to build a consistent [. […]
- Smart Call #69 - Who’s the boss?In this episode of Smart Call, we ask: Who’s the Boss? And we do so in two ways. First up, we have Dr. Catriona Wallace of callcentres.net sharing the results of her firm’s annual Australasian Benchmarking Report with us. Catriona finds that call centre bosses have some happier challenges at the moment, because fewer workers are leaving [...]
- Smart Call #68 – The geek show!This episode of Smart Call gets geeky as we talk to two IT strategists. But don’t worry that we are going to go all dry and technical on you! Instead, we have a fascinating presentation from Genesys’ G-Force about the future of customer service, from Bill Peer, a Vice President for Enterprise Architecture at the InterContinental [...]
- Smart Call # 70 - Travel and analytics advance agents
-
Recent Comments
