Archive for July, 2008
Trevor Cook’s Unleashed piece has me thinking. His central theme is that social media evangelists’ current beliefs may not be coming about.
They believe that our big institutions will have to become open, transparent and accountable or they will crumble like so many Berlin walls unable to withstand the internet-empowered populace’s thirst for freedom.
Or they used [...]
Vuki* was kind enough to send this link, to a Dell blog explaining one of the company’s new products.
It is actually pretty good because you get to see the product in action. The spokesblokes talk like real people and even make some dorky, self-deprecating, jokes that make them seem like real people, not corporate drones. [...]
Press releases are the most predictable documents in the world.
They contain little or no news, plenty of self-congratulation, and offer little value to most journalists I respect other than for their role putting things on the record, i.e; when the CEO says something so turgid you are actually better off using the canned quote in [...]
I’m too busy to blog right now.
BRB the other side of a significant birthday with a zero on the end.
Give me a coupla weeks.
Twitter / ssharwood- ssharwood: At the #rightnow customer service conference on the gold coast. The "united breaks guitars" video shown as demo of need for social service
- ssharwood: New Order' "ceremony" is awesome. listening to it now reminds me of how I figured out the giutar part as a talentless teenager
- ssharwood: working late in a god coast hotel room before the right now call centre conference. not glamourous
- ssharwood: they said "pwned" on #Mediawatch teehee
- ssharwood: Nick Minchin says lefties want to de-industrlalise the world ? cuckoo ... cuckoo ... #4corners
- TechTarget ANZ
- Eight free IT outsourcing templates
- Five ways to boost business intelligence
- Three ways Lean processes can improve your BPM effort
- The pain of SOHO IT
- Twelve free project management templates
- CIO: Don't attempt BPM system without mapping process flows
- Seven jobs to launch your business process management strategy
- Six mistakes that make SOA implementations fail
- Adopting agile development methodology is a stretch, but the exercise pays off
- Chapter download: Find new value in your IT
- What I’m listening to
- Smart Call Podcast
- Smart Call # 70 - Travel and analytics advance agentsOn this show, we have a look at two unusually advanced ways to improve agent performance. The first comes in our main presentation, which comes from Paul Cahill, General Manager Customer Service at Internet Service Provider iiNet, which operates contact centres in Australia, New Zealand and South Africa. Paul explains how iiNet works to build a consistent [. […]
- Smart Call #69 - Who’s the boss?In this episode of Smart Call, we ask: Who’s the Boss? And we do so in two ways. First up, we have Dr. Catriona Wallace of callcentres.net sharing the results of her firm’s annual Australasian Benchmarking Report with us. Catriona finds that call centre bosses have some happier challenges at the moment, because fewer workers are leaving [...]
- Smart Call #68 – The geek show!This episode of Smart Call gets geeky as we talk to two IT strategists. But don’t worry that we are going to go all dry and technical on you! Instead, we have a fascinating presentation from Genesys’ G-Force about the future of customer service, from Bill Peer, a Vice President for Enterprise Architecture at the InterContinental [...]
- Smart Call # 70 - Travel and analytics advance agents
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