Archive for June, 2008
There’s a very interesting OpEd in today’s SMH, in which the authors describe YouTube as ” home port for lip-syncers, karaoke singers, trainspotters, birdwatchers, skateboarders, hip-hoppers, small-time wrestling federations, educators, third-wave feminists, churches, proud parents, poetry slammers, gamers, human rights activists, hobbyists.”
They go on to say that they see YouTube as having a role similar [...]
This is a “Wordle” of Neal Stephenson’s ‘In the Beginning Was the Command Line’.
I think I get all things 2.0 I get the move from one way push by publishers to push accompanied by conversation.
What I don’t get is the way this apparently represents a colossal threat to traditional media, for two reasons.
1. It seems to me that someone still has to aggregate content and that the type [...]
I use Windows. It’s actually pretty good. XP, anyway.
So I am no Mac fanboi.
But in the last week, I have “gotten” Apple.
It started when iTunes did something weird. I emailed support and they fixed it.
That got me thinking, what if I could get Apple on SmartCall, the podcast I run about customer service and contact [...]
Did you watch Insight last week on SBS? It was about music downloads. The recurring theme from the Internet industry was that the music industry needs to innovate to make sure it has a future in the digital world.
Here’s how I would do it if I were them.
First up, the music industry should create a [...]
Well I now quite like Plurk, so I suppose you can add hypocrite to the other adjectives that can successfully be applied to me.
The main reasons I like it more are:
It has some nice bits Twitter does not
I have figured out how to get Plurks into Twitter.
The second point, however, makes me wonder if the [...]
Time for a whiney rant.
I’m sick of the meme that results in constant coverage of Australian internet startups and whether or not they can find investment.
This is not criticism of those who write about it. Heck, I’ve done it myself.
Sure, web startups theoretically have the potential to go Google-scale nuts and generate amazing wealth. But [...]
By now you’ve heard of Twitter, right?
Well it seems that at some point in the last 24 hours or so, a twitter competitor with the unlikely name of ‘Plurk‘ has come into being.
It has probably died too.
Plurk’s first few hours were pretty good. I started seeing Tweets (twitter messages) about it early this morning and [...]
Twitter / ssharwood- ssharwood: Mr 7 launched his curatorial career today with "sculptures by the bed"
- ssharwood: @ScottRhodie bother! Hope u get well
- ssharwood: Enjoying an extraordinary anniversary dinner with @elissabaxter at Neil perry's spice temple, which is full of utter win. 11 years good too!
- ssharwood: Safari is a pice of shit, doohdah, doohdah. I'd like to get rid of it, oh doohdah day
- ssharwood: I just saw a man wearing the number two headband. Should I attack?
- TechTarget ANZ
- Three ways Lean processes can improve your BPM effort
- The pain of SOHO IT
- Twelve free project management templates
- CIO: Don't attempt BPM system without mapping process flows
- Seven jobs to launch your business process management strategy
- Six mistakes that make SOA implementations fail
- Adopting agile development methodology is a stretch, but the exercise pays off
- Chapter download: Find new value in your IT
- How to pick a server virtualization vendor
- Microsoft promises easy upgrade when SharePoint 2010 beta lands late this year
- What I’m listening to
- Smart Call Podcast
- Smart Call # 70 - Travel and analytics advance agentsOn this show, we have a look at two unusually advanced ways to improve agent performance. The first comes in our main presentation, which comes from Paul Cahill, General Manager Customer Service at Internet Service Provider iiNet, which operates contact centres in Australia, New Zealand and South Africa. Paul explains how iiNet works to build a consistent [. […]
- Smart Call #69 - Who’s the boss?In this episode of Smart Call, we ask: Who’s the Boss? And we do so in two ways. First up, we have Dr. Catriona Wallace of callcentres.net sharing the results of her firm’s annual Australasian Benchmarking Report with us. Catriona finds that call centre bosses have some happier challenges at the moment, because fewer workers are leaving [...]
- Smart Call #68 – The geek show!This episode of Smart Call gets geeky as we talk to two IT strategists. But don’t worry that we are going to go all dry and technical on you! Instead, we have a fascinating presentation from Genesys’ G-Force about the future of customer service, from Bill Peer, a Vice President for Enterprise Architecture at the InterContinental [...]
- Smart Call # 70 - Travel and analytics advance agents
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