Archive for May, 2008
Every so often, society gets its knickers in a twist and indulges in an orgy of moral panic.
Hence the current Bill Henson mess.
Here’s what I reckon we should do.
If you have ever taken photos of kids in the bath or on the beach, shot a snap of your kids innocently vamping it up in an [...]
I’ve known for a while that PRs target bloggers.
Now I have seen it at work and reaction to it among members of the bicycle club of which I am a member.
One of the members of the club runs a blog that mentions his cycling exploits, and received an email from a PR to this effect:
“ [...]
I received a mail last week from a vendor, which let me know that in the near future it will release a preview of a soon-to-be-released product.
The email offered me the chance to register to be told when the preview of the product will become available.
And that was it. Links in the mail sent me [...]
In the last few weeks, I have made some big declarations.
To become a junior soccer team manager, I have had to sign my life away as never, ever, ever having anything to do with child sex offences, offenders, offers or anything. Otherwise I can be carted off to chokey for so much as showing up [...]
PR: Here’s a dazzlingly important piece of information you should act on …. FAST!
Me: I could be vaguely interested.
PR: I am out of the office returning next week sometime (and therefore only able to respond in a manner that is not timely and therefore renders my previous offer to you a total dud).
Okay … the [...]
There’s a fair bit of noise around at the moment about how established, quality media outlets conduct themselves online. Crikey and Media Watch have both had a go in the last few days, targeting SMH.com.au. By total coincidence, the Crikey piece seems to have been written at almost the same time as I Tweeted my [...]
I keep having weird exchanges with PRs at the moment.
They start like this:
PR: Would you like to interview my client, who sells [insert category of product] and want to talk about why it is terribly important in the context of some big meme [like green IT].
My reply is nearly always:
Why is this terribly important?
To which [...]
I love Twitter. I use it all day.
Right now, Twitter is even kind of hot, despite the fact that its founders seem to have no plan for it to actually make money.
In this video, however, Twitter founder Biz Stone (what a great name) hints that when Twitter becomes a “global utility,” money will arrive.
Which got [...]
Twitter / ssharwood- ssharwood: At the #rightnow customer service conference on the gold coast. The "united breaks guitars" video shown as demo of need for social service
- ssharwood: New Order' "ceremony" is awesome. listening to it now reminds me of how I figured out the giutar part as a talentless teenager
- ssharwood: working late in a god coast hotel room before the right now call centre conference. not glamourous
- ssharwood: they said "pwned" on #Mediawatch teehee
- ssharwood: Nick Minchin says lefties want to de-industrlalise the world ? cuckoo ... cuckoo ... #4corners
- TechTarget ANZ
- Eight free IT outsourcing templates
- Five ways to boost business intelligence
- Three ways Lean processes can improve your BPM effort
- The pain of SOHO IT
- Twelve free project management templates
- CIO: Don't attempt BPM system without mapping process flows
- Seven jobs to launch your business process management strategy
- Six mistakes that make SOA implementations fail
- Adopting agile development methodology is a stretch, but the exercise pays off
- Chapter download: Find new value in your IT
- What I’m listening to
- Smart Call Podcast
- Smart Call # 70 - Travel and analytics advance agentsOn this show, we have a look at two unusually advanced ways to improve agent performance. The first comes in our main presentation, which comes from Paul Cahill, General Manager Customer Service at Internet Service Provider iiNet, which operates contact centres in Australia, New Zealand and South Africa. Paul explains how iiNet works to build a consistent [. […]
- Smart Call #69 - Who’s the boss?In this episode of Smart Call, we ask: Who’s the Boss? And we do so in two ways. First up, we have Dr. Catriona Wallace of callcentres.net sharing the results of her firm’s annual Australasian Benchmarking Report with us. Catriona finds that call centre bosses have some happier challenges at the moment, because fewer workers are leaving [...]
- Smart Call #68 – The geek show!This episode of Smart Call gets geeky as we talk to two IT strategists. But don’t worry that we are going to go all dry and technical on you! Instead, we have a fascinating presentation from Genesys’ G-Force about the future of customer service, from Bill Peer, a Vice President for Enterprise Architecture at the InterContinental [...]
- Smart Call # 70 - Travel and analytics advance agents
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