Archive for November, 2007
After my son had been going to school for about a month, it dawned on me that a primary school is an amazingly self-organising institution.
Before the school bell that starts the day, all you have is a bunch of kids milling about. Some are on the monkey bars, some are playing soccer. Others do all [...]
Post-election coverage analysis is weird stuff, because on the evidence of one election the punditariat go nuts with long term predictions that have little or no basis in fact.
The current theory du jour is that Rudd will win at least two terms.
Well head on over to the Australian Election Commission’s Virtual Tally Room and you’ll [...]
What’s the old saying? There are lies, damned lies and statistics?
That’s the way I feel about security statistics at the moment, given that about two or three times a week I receive “news” that research sponsored or conducted by a security vendor finds that things are pretty scary out there.
This research always includes any or [...]
What should I read? What should you read?
It seems to me that there is now so much content out there, in so many forms, that deciding what to read in order to achieve the status of being “well-informed” is getting harder and harder each day. This, I reckon, can make it possible to read all [...]
For me this election campaign has added up to this:
Liberal: We got you into this mess, only we can get you out of it because the other mob are unionists.
Labor: We have some shiny new ideas and we are not the other guy.
And the winner is?
For me, Labor. At least they are coherent.
The Libs lost [...]
Visit this site and watch the ad called ‘PR Lady’.
It is horribly familiar to me.
PR firms are, in my experience, generally very keen to promote their pro-activity. Back when I did PR, we were encouraged to tell prospective clients that we were out there suggesting story ideas and setting the agenda, rather than letting media come up with all the story ideas and then using us as a conduit [...]
I’m doing Movember.
Here’s the first shot of what is on the way to becoming a handlebar moustache.
You know the drill: click the thingy underneath and get out your credit card.
Check this out and tell me what you think.
I’ve been doing some analysis of the techtarget.com.au sites over the last couple of weeks.
The signs are very encouraging, for reasons I won’t discuss here in case I give away some commercial secrets.
A couple of incidents, however, are worth discussing. One involves a story we carried about a prominent online game, which generated rather a [...]
Twitter / ssharwood- ssharwood: Mr 7 launched his curatorial career today with "sculptures by the bed"
- ssharwood: @ScottRhodie bother! Hope u get well
- ssharwood: Enjoying an extraordinary anniversary dinner with @elissabaxter at Neil perry's spice temple, which is full of utter win. 11 years good too!
- ssharwood: Safari is a pice of shit, doohdah, doohdah. I'd like to get rid of it, oh doohdah day
- ssharwood: I just saw a man wearing the number two headband. Should I attack?
- TechTarget ANZ
- Three ways Lean processes can improve your BPM effort
- The pain of SOHO IT
- Twelve free project management templates
- CIO: Don't attempt BPM system without mapping process flows
- Seven jobs to launch your business process management strategy
- Six mistakes that make SOA implementations fail
- Adopting agile development methodology is a stretch, but the exercise pays off
- Chapter download: Find new value in your IT
- How to pick a server virtualization vendor
- Microsoft promises easy upgrade when SharePoint 2010 beta lands late this year
- What I’m listening to
- Smart Call Podcast
- Smart Call # 70 - Travel and analytics advance agentsOn this show, we have a look at two unusually advanced ways to improve agent performance. The first comes in our main presentation, which comes from Paul Cahill, General Manager Customer Service at Internet Service Provider iiNet, which operates contact centres in Australia, New Zealand and South Africa. Paul explains how iiNet works to build a consistent [. […]
- Smart Call #69 - Who’s the boss?In this episode of Smart Call, we ask: Who’s the Boss? And we do so in two ways. First up, we have Dr. Catriona Wallace of callcentres.net sharing the results of her firm’s annual Australasian Benchmarking Report with us. Catriona finds that call centre bosses have some happier challenges at the moment, because fewer workers are leaving [...]
- Smart Call #68 – The geek show!This episode of Smart Call gets geeky as we talk to two IT strategists. But don’t worry that we are going to go all dry and technical on you! Instead, we have a fascinating presentation from Genesys’ G-Force about the future of customer service, from Bill Peer, a Vice President for Enterprise Architecture at the InterContinental [...]
- Smart Call # 70 - Travel and analytics advance agents
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